How much does shipping cost?

Our standard UK tracked delivery is FREE for orders over £40 and is £3.99 for orders less than £40.  You can also pick up orders in store for free.

We will endeavour to dispatch your order within 48 hours and you can expect delivery between 2-4 working days after dispatch. Orders received over a weekend will be processed at the start of the following week.

Read our full Shipping Policy

Can I order online and pick up in store?

Yes! When you check out online you will be able to choose between standard delivery or free pick up in store for FREE! Orders are usually ready within 24 hours however, we will send you an email when your order is ready to pick up.  Orders can be collected between 10am and 4pm Tuesday to Saturday.

What is your return policy?

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Your refund will be processed within 7 days of receipt of your package.

To be eligible for a return, your item must be in the same saleable condition that you received it, unworn or unused, with tags, and in its original packaging. It will be your responsibility to pay the return postage.  As we cannot be responsible for lost post, we recommend you obtain proof of postage or send the item tracked.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Read our full Return Policy 

Where are you located and what are your opening hours?

Our shop is located near the Balham side of Tooting Common on Emmanuel road above The Handsome Hound Groomers.

The Dog House
72 Emmanuel Road
SW12 0HR

The shop is open for order collection Tuesday to Saturday 10:00 – 17:00.  Please note, we are closed on Sundays & Mondays.  If you would like to get in touch you can email us on woof@thedoghousebalham.co.uk